FAQ
Where are you based?
Nestled deep in the heart of the English countryside, we are based in Brent Pelham from our 400 year old thatched cottage.
Can I order over the phone?
Yes! If you would prefer to speak to one of us directly we will be in the office from 9am-5pm Monday-Friday to answer your calls. If there is no answer please leave a message and we will call you back asap. The telephone number is 01279777554.
Can I change my order?
Deliveries leave us just after 4 everyday, so if you do want to change something please call us before this time.
Can I track my order?
Currently we are unable to offer a service that allows orders to be tracked.
How long will delivery be?
If ordered before 3pm Monday-Friday your order will be sent out with next day delivery.
What is the price of delivery?
First Class UK delivery is £3.20, or free on orders over £40. International Standard Delivery to Europe is £3.50 and should be received in 3-5 working days. USA International Standard Delivery is £7 and should be received in 4-5 working days.
Do you ship internationally? How much is it?
Yes, we currently ship to Europe, American and Canada. International Standard Delivery to Europe is £3.50 and should be received in 3-5 working days. International Standard Delivery to the USA is £7 and should be received in 4-5 working days. Delivery to Canada is £6.00 and should be received within 6-8 working days.
What is the returns policy?
Please see our returns page.
What should I do if I receive an incorrect or faulty item?
Hopefully this won’t happen but don’t worry if it does, we will refund or exchange (if possible) your item. Please call us on 01279777554 or email us at Mandy@mandysheaven.co.uk. Alternatively you can message us on our Facebook Page - https://www.facebook.com/mandysheaven/
Will you be restocking products?
We love refreshing the company and keeping ahead of the newest items to ensure you look good all year round and have a constant supply of new items to choose from. Occasionally we restock our best sellers but we can’t guarantee this. The best thing to do if you love an item and it is out of stock would be to sign up for alerts, there is a pop up option for this when you go on the item and select add to basket – if it is out of stock it will give you the option to enter your email address. You will then receive an email if and when it comes back into stock.
Why doesn’t the discount code work?
Check that the discount code has been spelt correctly and that the code is still in date. If you are still experiencing problems please contact us via email or phone. Both of these can be found on the ‘contact us’ page.
How will I know if you’ve received my order?
You will receive a confirmation order once we have received it.
What payment methods do you accept?
We accept Visa, American Express, PayPal, Master card, Apple Pay and Shopify Payment.
Do I need to set up an account to place an order?
No you don’t
What size is one size?
A lot of our styles are one size, however, these do vary. In the product description for each of our products we have put the suggested sizes that we think each product will be the best fit.
Can I redeem a gift voucher online?
Yes, if it was purchased online.
Can I use two vouchers/discount codes on one order?
Unfortunately only one voucher or discount code can be applied per order, whether this is a Wings discount code, a gift voucher or a special offer we are running.
How can I see my Wings activity?
To see all of your previous wings activity, click on the pink icon in the bottom right hand corner of the screen, make sure you are signed into your account. Then click on clock icon and there you will be able to see your wings breakdown from each order you have placed.
Can I shop in other currencies?
Yes, from the currency drop down box in the footer of the website. Just click on the flag icon and select your currency of choice.
Account
How can I change my details?
Log into your account, there is then an option to ‘view addresses’ click on this and then you can add, delete or edit your address.